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	<title>Comments on: When Things Go Wrong</title>
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		<title>By: Mindi</title>
		<link>http://www.momsneedtoknow.com/2009/01/13/when-things-go-wrong/comment-page-1/#comment-6334</link>
		<dc:creator>Mindi</dc:creator>
		<pubDate>Wed, 14 Jan 2009 13:43:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.momsneedtoknow.com/?p=1251#comment-6334</guid>
		<description>My problem today was relatively minor, until the cashier yelled at me.  Basically, she &quot;stole&quot; my Catalina.  I saw it print, then my daughter started fussing.  I got my receipt and was halfway to the door when I realized I hadn&#039;t got my catalina.  I walked back and nicely said &quot;Wasn&#039;t I supposed to get a catalina?&quot;  To which she snapped &quot;NO!  YOU DIDN&#039;T GET ONE!&quot;.  I told her that I was sure I saw it print and she snapped at me again. It was just a $2.50 Johnsons catalina (that would get me 3 more Buddies soaps, which I really don&#039;t need more of), but her yelling at me was the final straw.  Had she just said &quot;Oh - sorry - I tossed it...would you like me to grab it?&quot; , then I probably would have told her to just forget it (seriously - I have about 50 Buddies soaps...don&#039;t need more).  But she and a few other cashiers have been giving me problems lately.

I came home, called the Catalina company who confirmed that one should have printed, so I knew I wasn&#039;t hallucinating when I saw it print.

I ended up calling the store last night and got one of the Asst Magrs (who I know, although I&#039;m sure that he doesn&#039;t know me by name) and told him that I wanted to file a complaint about &quot;XXX&quot; and her yelling at me and that, while this incident was pretty minor and I didn&#039;t care about the Catalina, it was another in a long line of problems I have had with this person (who I think is a &quot;leader&quot;..not a mgr, but more than a cashier).  That the attitude of employees towards couponers at that store needed to change and that I expect to be treated the same as any other customer, even when I am paying w/coupons.  I also pointed out that the Acme next door has a better coupon policy and employees who are nicer to couponers and if they would prefer that I shop there, I will happily accomodate them.

Funny thing - this whole stupid silly and minor incident could have been avoided just by not yelling at me and not lying to me.

And it makes me want to place a phone call to Malvern to let Acme corporate know how wonderful the employees at my local store are!  It&#039;s like night &amp; day!</description>
		<content:encoded><![CDATA[<p>My problem today was relatively minor, until the cashier yelled at me.  Basically, she &#8220;stole&#8221; my <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">Catalina</a>.  I saw it print, then my daughter started fussing.  I got my receipt and was halfway to the door when I realized I hadn&#8217;t got my <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">catalina</a>.  I walked back and nicely said &#8220;Wasn&#8217;t I supposed to get a <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">catalina</a>?&#8221;  To which she snapped &#8220;NO!  YOU DIDN&#8217;T GET ONE!&#8221;.  I told her that I was sure I saw it print and she snapped at me again. It was just a $2.50 Johnsons <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">catalina</a> (that would get me 3 more Buddies soaps, which I really don&#8217;t need more of), but her yelling at me was the final straw.  Had she just said &#8220;Oh &#8211; sorry &#8211; I tossed it&#8230;would you like me to grab it?&#8221; , then I probably would have told her to just forget it (seriously &#8211; I have about 50 Buddies soaps&#8230;don&#8217;t need more).  But she and a few other cashiers have been giving me problems lately.</p>
<p>I came home, called the <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">Catalina</a> company who confirmed that one should have printed, so I knew I wasn&#8217;t hallucinating when I saw it print.</p>
<p>I ended up calling the store last night and got one of the Asst Magrs (who I know, although I&#8217;m sure that he doesn&#8217;t know me by name) and told him that I wanted to file a complaint about &#8220;XXX&#8221; and her yelling at me and that, while this incident was pretty minor and I didn&#8217;t care about the <a href="http://www.momsneedtoknow.com/couponlingo" style="" target="_blank" rel="nofollow" onmouseover="self.status='http://www.momsneedtoknow.com/couponlingo';return true;" onmouseout="self.status=''">Catalina</a>, it was another in a long line of problems I have had with this person (who I think is a &#8220;leader&#8221;..not a mgr, but more than a cashier).  That the attitude of employees towards couponers at that store needed to change and that I expect to be treated the same as any other customer, even when I am paying w/coupons.  I also pointed out that the Acme next door has a better coupon policy and employees who are nicer to couponers and if they would prefer that I shop there, I will happily accomodate them.</p>
<p>Funny thing &#8211; this whole stupid silly and minor incident could have been avoided just by not yelling at me and not lying to me.</p>
<p>And it makes me want to place a phone call to Malvern to let Acme corporate know how wonderful the employees at my local store are!  It&#8217;s like night &#038; day!</p>
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		<title>By: Bonnie</title>
		<link>http://www.momsneedtoknow.com/2009/01/13/when-things-go-wrong/comment-page-1/#comment-6252</link>
		<dc:creator>Bonnie</dc:creator>
		<pubDate>Wed, 14 Jan 2009 04:20:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.momsneedtoknow.com/?p=1251#comment-6252</guid>
		<description>I love it, I love it, I love it.  Your post, I mean.  How true!  I used to be the type to buy whatever at full price when they wouldn&#039;t accept my coupon like I had planned.  Just so that I wouldn&#039;t cause any trouble, but no more.  I feel more confident now with knowledge behind me and I know what the rules are, I know that I am playing the game as they have set it up, and I know that I AM NOT STEALING.  That being said, I walked out of Walgreens yesterday and left at least 20 items in bags at the counter because the cashier and manager on duty wanted to make up rules for whatever reason that did not follow corporate policy.  The old me would have paid and walked out with my chin on the floor, no more &quot;I&#039;ll give my business to CVS&quot; and I will hold my head high!</description>
		<content:encoded><![CDATA[<p>I love it, I love it, I love it.  Your post, I mean.  How true!  I used to be the type to buy whatever at full price when they wouldn&#8217;t accept my coupon like I had planned.  Just so that I wouldn&#8217;t cause any trouble, but no more.  I feel more confident now with knowledge behind me and I know what the rules are, I know that I am playing the game as they have set it up, and I know that I AM NOT STEALING.  That being said, I walked out of Walgreens yesterday and left at least 20 items in bags at the counter because the cashier and manager on duty wanted to make up rules for whatever reason that did not follow corporate policy.  The old me would have paid and walked out with my chin on the floor, no more &#8220;I&#8217;ll give my business to CVS&#8221; and I will hold my head high!</p>
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		<title>By: Gingertre</title>
		<link>http://www.momsneedtoknow.com/2009/01/13/when-things-go-wrong/comment-page-1/#comment-6228</link>
		<dc:creator>Gingertre</dc:creator>
		<pubDate>Wed, 14 Jan 2009 01:36:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.momsneedtoknow.com/?p=1251#comment-6228</guid>
		<description>Ok, seeing how I saw you today at a certain store, I&#039;m taking a wild guess at whom you are directing your rage?

And a story that you will be pleased to hear since it means that you MAY have converted me from Giant to Acme.

I have been a social couponer (you know, like a social drinker - I coupon what everyone else coupons, when they coupon it and don&#039;t make a scene :)) for many years, thinking I&#039;ve struck gold saving $12 on a $100 tab.  But 2009 is different and I have a different attitude.

So into Acme I strolled yesterday, no less than 40 coupons in hand and a strict list.  Both kids were napped and fed and happy, so I my mission was well in hand.

I took advantage of the sales (soups, cereals, BOGO pork loin LOL) and walked to the register.  When I plopped my Acme card and a pile of coupons on the register, the cashier eyed me nervously and put his &quot;This Lane is Closed&quot; sign up after my order.  T-R-O-U-B-L-E for sure, I&#039;m guessing he thought.

In the end, I ended up paying OOP $40.39 for $126.45 worth of groceries.  I stocked up on a lot pantry items and got a few pork tenderloins to boot.  

And you know what?  The cashier THANKED ME.  Thanked me for having my coupons organized, and for having all the right products for the coupons and for being so polite and for being a good shopper.  In his words, &quot;You got a good deal with all the coupons AND you were nice about it.  Thanks.&quot;

Uh.  The golden rule still holds.</description>
		<content:encoded><![CDATA[<p>Ok, seeing how I saw you today at a certain store, I&#8217;m taking a wild guess at whom you are directing your rage?</p>
<p>And a story that you will be pleased to hear since it means that you MAY have converted me from Giant to Acme.</p>
<p>I have been a social couponer (you know, like a social drinker &#8211; I coupon what everyone else coupons, when they coupon it and don&#8217;t make a scene :)) for many years, thinking I&#8217;ve struck gold saving $12 on a $100 tab.  But 2009 is different and I have a different attitude.</p>
<p>So into Acme I strolled yesterday, no less than 40 coupons in hand and a strict list.  Both kids were napped and fed and happy, so I my mission was well in hand.</p>
<p>I took advantage of the sales (soups, cereals, BOGO pork loin LOL) and walked to the register.  When I plopped my Acme card and a pile of coupons on the register, the cashier eyed me nervously and put his &#8220;This Lane is Closed&#8221; sign up after my order.  T-R-O-U-B-L-E for sure, I&#8217;m guessing he thought.</p>
<p>In the end, I ended up paying OOP $40.39 for $126.45 worth of groceries.  I stocked up on a lot pantry items and got a few pork tenderloins to boot.  </p>
<p>And you know what?  The cashier THANKED ME.  Thanked me for having my coupons organized, and for having all the right products for the coupons and for being so polite and for being a good shopper.  In his words, &#8220;You got a good deal with all the coupons AND you were nice about it.  Thanks.&#8221;</p>
<p>Uh.  The golden rule still holds.</p>
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		<title>By: kelly</title>
		<link>http://www.momsneedtoknow.com/2009/01/13/when-things-go-wrong/comment-page-1/#comment-6212</link>
		<dc:creator>kelly</dc:creator>
		<pubDate>Wed, 14 Jan 2009 00:08:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.momsneedtoknow.com/?p=1251#comment-6212</guid>
		<description>yes plus do we get to hear why you are writing a letter?!</description>
		<content:encoded><![CDATA[<p>yes plus do we get to hear why you are writing a letter?!</p>
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		<title>By: kimmiep621</title>
		<link>http://www.momsneedtoknow.com/2009/01/13/when-things-go-wrong/comment-page-1/#comment-6204</link>
		<dc:creator>kimmiep621</dc:creator>
		<pubDate>Tue, 13 Jan 2009 23:09:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.momsneedtoknow.com/?p=1251#comment-6204</guid>
		<description>tahnk you so much for this post,  some days i am feeling very overwhelmed with the thought of them getting upset, i have to keep remembering i don&#039;t care, but i&#039;m getting there and standing up for my rights more and more every time</description>
		<content:encoded><![CDATA[<p>tahnk you so much for this post,  some days i am feeling very overwhelmed with the thought of them getting upset, i have to keep remembering i don&#8217;t care, but i&#8217;m getting there and standing up for my rights more and more every time</p>
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